How do I claim the 15% student discount?
Email our assistant Mercedez at email@example.com with your student ID and we'll send you a code. Your student ID needs to be in date in order for you to claim it.
What is desktop licensing?
Fonts are available to use on your computer to create images and documents for print and screen. This license covers the use in programmes where you can create an output, like Adobe’s Creative Suit, Sketch, or Microsoft Office. For example, this license is required for creating printed documents, JPEGS, PDF's and PNG's that can be uploaded to a site / social media. Desktop licensing is calculated per computer the files are installed to within a single organisation.
Type Department works directly with organisations to create custom license arrangements between them and the seller to cover uses beyond those described above. For more information, please contact us.
What am I buying from you?
Type Department sells and distributes fonts that belong to independent brands and individual creatives. Generally speaking, fonts are pieces of software which you are purchasing the license (the right) to use within the rules established by our licensing agreements.
Our licenses are designed to currently cover Desktop licenses for typefaces. Other types of licenses are available on request. That being said, if for some reason your intended use is not covered by our licenses simply email us and we can arrange a custom license. Just like other software, such as the Adobe Creative Suite, licenses are purchased according to how many people will be using the software.
If you're a company, you may need a corporate license. Please get in contact with us for a quote.
Do you offer web licenses?
On some products yes. Send us an email with what you require and we can create a custom order for you.
The End User License Agreement (EULA) contains the legally binding terms for using the fonts bought from our website.
Are there any additional terms I should know about?
With every purchase you make, the download will come with the font's licensing agreement. If there are any additional terms, that are not mentioned in the EULA, they will be specified in that agreement in the file.
If a font is updated, will I have access to it?
Yes. If a seller has added a series of characters for example, or updated the kerning, we'll re-upload the font(s) to the store and if you've purchased this particular font(s), you'll get an email with a link to quickly download the new version. Make sure you remove the current one you have before trying to install the new version.
Are there any recurring costs?
No. All of the standard licensing types offered on this website are one-time fees.
What is your refund policy?
Due to the fact that what you’re purchasing is a piece of software, which we cannot verify if you’ve used, deleted or not used, we therefore do not offer refunds apart from the reasons described in our licensing agreements. If you cannot use fonts for technical reasons we will work with you to solve these problems, if cannot assist you further then we offer a refund.
I've bought the wrong font can I swap it for another?
Similar to our refund policy, we cannot be for certain that the fonts have been removed from your devices and you will always have access to the original font that you purchased and downloaded. If this occurs, drop us an email and we can see what can be done but 'swapping' is not an option.
Who do I contact if I need help?
Please contact us initially and we’ll put you in contact with the right seller if that's what you need. If it's something we can help with, a member our team will be reply to your email as soon as they can.
After the typeface files have downloaded to your computer (Downloads folder), open Font Book (IOS), select all the files and drag them from your finder window into Font Book.
I want to become a seller
Head to our Submissions page to find out more.