Frequently Asked Questions

Refunds & Returns

All purchases of digital downloadable products on our site are final and non-refundable unless you can solidly prove that there are technical issues stopping you from using the font software. We will try and resolve this issue within 14 days, if no solution can be found, a full refund will be provided. 

Do you provide a tax invoice with my purhcase? 

Yes, we do. You’ll get it emailed to youshortly after you have made a purchase. If you are VAT registered in the EU you’ll receive a chargeback for the VAT charged on your order. 

How do I claim the 30% student discount? 

Email us with your student ID and we’ll send you a code. Your student ID needs to be in date in order for you to claim.

I’m not sure what license I need.

No problem! Please refer to our Licensing explained page and read thoroughly. If you’re still unsure, send us an email, and one of our team will get back to you as soon as they can. 

I’m an individual (not part of a company), what license should I buy?

Our licenses cover individual and company usages of the font software we sell on Type Department. See our licensing page for your answer. 

I’m a freelancer who is purchasing the font for a client job. What license should I buy?

In this case, at the checkout, you will need to fill in the client’s details, including their tax (VAT) number if they are registered and your own (usually as the billing address if you are purchasing on their behalf). You’ll also need to check whether this order is for a company and how many locations will require the font usage, this will determine the correct price for the order.

If a font is updated, will I have access to it in the future? 

Yes. If a seller has added a series of characters for example or updated the kerning, we’ll re-upload the font(s) to the store and if you’ve purchased this particular font(s), you’ll get an email with a link to quickly download the new version. Make sure you remove the current one you have before trying to install the new version. 

Are there any recurring costs?

No. All of the standard licensing types offered on this website are one-time fees.

Installation

After the typeface files have downloaded to your computer (Downloads folder), open Font Book (IOS), select all the files and drag them from your finder window into Font Book. 

Who do I contact if I need help?

Please contact us initially and we’ll put you in contact with the right seller if that’s what you need. If it’s something we can help with, a member of our team will reply to your email as soon as they can. 

I want to become a seller

Head to our Submissions page to find out more, we would love to review your work!